Growing Our Team to Serve UC Davis Better
With a revamped organization structure and over 20 new hires in the past year, Design and Construction Management, or DCM, is well equipped to deliver on all of the exciting and vital projects that support our community of students, faculty and staff.
In 2022, DCM recruited 22 new employees to replace staff members who retired and who moved to UC Davis Health to support vital, complex UCOP-mandated seismic work and facility growth.
“UC Davis will see significant facility alterations based upon UC Seismic Policy required improvements, a robust expansion of the health care system in the region, and the largest portfolio of buildings of any campus in the UC system,” said Jim Carroll, associate vice chancellor of DCM and university architect.
While DCM went through a staff backfill and hiring process, the organization managed a significant expansion of their project workload.
“Now, with our teams more appropriately staffed, we can operate at capacity to manage the efforts our customers require,” said Carroll.
“DCM has improved on the Satisfaction Survey every year since it began. It’s not an accident,” Carroll said. “We’re paying attention to the responses. Constructive critique is important, and we take it to heart.”
The learning curve will be steep for the newest DCM team members, but the revised organizational structure has greatly assisted in bringing the new hires quickly up to speed.
“Our senior staff is instrumental in guiding our newer employees,” Carroll said. “We’re also continuously improving our project processes at DCM, so we can offer a more consistent experience for the customers, regardless of the project managers they work with.”
This expansion of the team and refinement of systems at DCM is part of ongoing effort to improve its service — an effort that has been informed by the Satisfaction Survey.
“DCM has improved on the Satisfaction Survey every year since it began. It’s not an accident,” Carroll said. “We’re paying attention to the responses. Constructive critique is important, and we take it to heart.”